We are still here for you and process orders and customer inquiries as quickly as possible, but due to the current situation it may temporarily come to longer delivery times!

Dispute Resolution

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Online dispute resolution of the EU

The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. The dispute resolution platform can be reached here.

Alternative dispute resolution in consumer disputes

For consumer disputes with us the consumer dispute settlement office "Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.", Straßburger Straße 8, 77694 Kehl am Rhein would be responsible. The website can be found here.

But we do not participate in the dispute settlement procedure.